Frequently Asked

Creating your custom photo puzzle is easy! Simply use our tool to upload your favorite photo, choose your preferred puzzle size and piece count, and place your order. It’s that simple! We recommend to upload images that are over 1MB.

We accept a wide range of photo formats, including JPEG, PNG, GIF, and more. If you have any specific questions about photo compatibility, feel free to reach out to our customer service team for assistance.

Yes! Our team will send you a preview of your puzzle before production. This allows you to see exactly how your photo will look on the puzzle and make any necessary adjustments before finalizing your purchase.

Our puzzles are suitable for children +9 ages. However, we recommend adult supervision for young children to ensure safe handling of puzzle pieces.

Our puzzles are shipped in gift-ready boxes free of charge and if you would like to add personalized messages for orders. Simply add your notes during checkout and include your personalized message in the designated field. It’s the perfect way to add a special touch to your gift!

Absolutely! You can order multiple puzzles with different photos in the same order. Simply select each puzzle with your desired photo and add them to your cart before checking out.

Our team works hard to craft and ship your custom photo puzzle as quickly as possible. Typically, orders are processed and shipped within [insert time frame]. Shipping times may vary depending on your location and selected shipping method.

We want you to be delighted with your custom photo puzzle! If for any reason you’re not satisfied with your purchase, please contact our customer service team, and we’ll do our best to make it right.

Orders can be cancelled or modified within [insert time frame] after they’ve been placed. Please contact our customer service team as soon as possible to request any changes or cancellations to your order.