Damage or Defect Guarantee:

At Pinuzzle, we take pride in the quality of our custom photo puzzles. If your puzzle arrives damaged or defective, we will gladly replace it at no additional cost to you.

How to Report Damage or Defect:

If your custom photo puzzle arrives damaged or defective, please contact our customer support team at [Your Email Address] within 7 days of receiving your order. Be sure to include your order number and clear photos of the damage or defect in your email. Our team will assess the issue and provide further instructions on how to proceed.

Custom-Made Products:

Due to the personalized nature of our custom photo puzzles, we are unable to accept returns or exchanges for reasons other than damage or defect. Each puzzle is carefully crafted to your specifications, making it unique and one-of-a-kind. We appreciate your understanding in this matter.

Refund Process:

If your custom photo puzzle is deemed damaged or defective, we will process a refund to the original method of payment within [number of days] days of receiving your return request. Shipping costs for returning damaged or defective items will be covered by Pinuzzle.

Contact Us:

If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact our customer support team at support@pinuzzle.com. We’re here to assist you every step of the way.